YMCA of Greater Seattle

  • Membership Director

    Job Locations US-WA-Seattle | US-WA-Seattle
    Posted Date 4 weeks ago(12/27/2018 12:52 PM)
    Regular Full-Time
    # of Openings
    West Seattle YMCA
    Membership Services
    3622 SW Snoqualmie St
  • Overview

    Job Summary

    You will be responsible for all day to day activities of the Member Services/Welcome Center as well as providing strategic leadership to membership functions including member engagement, membership retention and membership promotions and events. You will provide leadership to the Member Engagement Team to ensure consistent, superior service to maximize member enrollment and program participation. 



    1. Establishes new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans.
    2. Develops and manages the budgets related to the position. Meets fiscal objectives.  Closely monitors revenue and expense.
    3. Recruits, hires, trains, evaluates and supervises assigned staff and volunteers in assigned areas. Provides development and leadership.
    4. Compiles program statistics and provides data and reports as required for assigned program(s). Monitors and evaluates the effectiveness of and participation in program(s).
    5. Provides leadership and support for branch management team, annual fund raising campaign, and volunteer committees/boards as assigned.
    6. Develops and maintains collaborative relationships with community organizations and agencies related to assigned programs.
    7. Develops, produces and distributes program information necessary to promote assigned programs, in accordance with branch marketing plans.
    8. Ensures that safety procedures are followed and that all programs are in compliance with YMCA standards, all regulations and other applicable standards.
    9. Ensures high quality programs through innovative program development evaluations and on going training of staff.
    10. Ensures upkeep of related facilities and equipment


    Who are you?

    If you're the right candidate for the job, you excel at building relationships and enjoy working with people in a customer service setting. You have demonstrated strong leadership abilities and proven success in building high funtioning and cohesive teams. You enjoy working with and mentoring new staff and are excited to spend your time impacting the lives of those in our community. You pride yourself in being level headed, a strong communicator and self-starter who is able to manage multiple assignments and priorities. You are able to think and operate at a high level while ensuring your team feels supported by you as a leader, on the ground, day to day. You have a track record of being able to develop and implement high-quality programming and an eye for how to improve processes and systems. You approach your work with an equity lens to ensure that the Y is in line with their commitment to be for ALL.



    You should have:

    1. Bachelor's degree in program area or related field or equivalent education/experience.
    2. Four or more years of related experience including staff and volunteer supervision, community program development, financial management and fund raising.
    3. Broad knowledge of assigned program area(s) and the standards and regulations related to the programming.
    4. Ability to respond to safety and emergency situations.
    5. CPR and First Aid certifications required.
    6. Experience and knowledge with youth behavior management and child abuse prevention.
    7. Experience in work with challenging youth exposed to or involved in substance abuse, homelessness, mental illness, violence and other difficult situations
    8. Intermediate computer skills and experience with Microsoft Office suite.
    9. Ability to visit sites and community organizations.


    You'll be a great fit for the Seattle Y if you:

    • Thrive on working in a collaborative environment
    • Are very adaptable
    • Have high ownership and strong work ethic
    • Are a great problem solver who can think on your feet
    • Truly enjoy being of service to people
    • Like being part of a team that cares about one another as people and enjoy working together
    • Want to know that the work you do contributes to building a better, stronger community for all

    At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility.

    Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities and also enjoy the benefit of a YMCA membership.  


    The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace


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