You will be responsible for all day to day activities of the Member Services/Welcome Center as well as providing strategic leadership to membership functions including member engagement, membership retention and membership promotions and events. You will provide leadership to the Member Engagement Team to ensure consistent, superior service to maximize member enrollment and program participation.
Who are you?
If you're the right candidate for the job, you excel at building relationships and enjoy working with people in a customer service setting. You have demonstrated strong leadership abilities and proven success in building high funtioning and cohesive teams. You enjoy working with and mentoring new staff and are excited to spend your time impacting the lives of those in our community. You pride yourself in being level headed, a strong communicator and self-starter who is able to manage multiple assignments and priorities. You are able to think and operate at a high level while ensuring your team feels supported by you as a leader, on the ground, day to day. You have a track record of being able to develop and implement high-quality programming and an eye for how to improve processes and systems. You approach your work with an equity lens to ensure that the Y is in line with their commitment to be for ALL.
You should have:
You'll be a great fit for the Seattle Y if you:
At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility.
Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities and also enjoy the benefit of a YMCA membership.
The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace