YMCA of Greater Seattle

  • Membership Lead

    Job Locations US-WA-Seattle
    Posted Date 2 weeks ago(10/30/2018 4:01 PM)
    ID
    2018-7430
    Type
    Regular Part-Time
    # of Openings
    1
    Location
    West Seattle YMCA
    Category
    Membership Services
    Address
    3622 SW Snoqualmie St
  • Overview

    Who are we?

    At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility.

    At the Y, strengthening community is our cause. We work side-by-side with our neighbors throughout King and south Snohomish counties to help kids and families thrive – and apply their positive behaviors and goals at home, school, the workplace, and beyond.

    • 13 branches
    • 2 overnight camps
    • 10 swimming pools
    • More than 200 program sites

    Where you’ll work…

     

    You’ll be based out of our West Seattle and Fauntleroy branch that offer programs ranging from health and wellness, to family programs, to child care, to aquatics (access is a staff benefit - swim a few laps before work, take a yoga class, do some laps on the track before you go home if you like!). Working weekends is required and flexibility is a must!

                                                       

    The Seattle Y offers a competitive pay range and part time or full time benefit packages, as eligible.

     

    If this sounds like an organization you'd like to work for, read on!

    Responsibilities

    What you’ll be doing…

    We have an awesome opportunity for the critical position of Lead Member Engagement Representative.  In this role, you will provide our members with exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member.  You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process. You will help oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff.

     

    Who are you?

    If you're the right candidate for the job, you love working with people. You can make people feel welcome and are curious about who they are and what they want to accomplish. You are as comfortable getting to know people as you are navigating online systems. You are able to learn new software systems, are detail oriented, and are able to shift gears from data entry to engaging with a member face to face. You step up and offer support at the first sign it's needed and feel comfortable offering guidance to others to ensure excellent customer service standards are met.

     

    Qualifications

    You should have:

    • One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
    • High school diploma or equivalent.
    • Exceptional customer service skills, responding to multiple questions via phone, email and in person.
    • Strong computer skills and experience working with and database software and word processing.
    • Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

    You'll be a great fit for the Seattle Y and the Member Engagement Team if you:

    • Thrive on working in a collaborative environment
    • Are very adaptable
    • Have high ownership and strong work ethic
    • Are a great problem solver who can think on your feet
    • Truly enjoy being of service to people
    • Like being part of a team that cares about one another as people and enjoy working together
    • Want to know that the work you do contributes to building a better, stronger community for allThe YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace.

     

    The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana.

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