YMCA of Greater Seattle

  • Member Engagement Supervisor

    Job Locations US-WA-Seattle
    Posted Date 3 weeks ago(6/25/2018 5:05 PM)
    ID
    2018-6922
    Type
    Regular Full-Time
    # of Openings
    1
    Location
    West Seattle YMCA
    Category
    Membership Services
    Address
    3622 SW Snoqualmie St
  • Overview

    Who are we?

    At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility.

    At the Y, strengthening community is our cause. We work side-by-side with our neighbors throughout King and south Snohomish counties to help kids and families thrive – and apply their positive behaviors and goals at home, school, the workplace, and beyond.

    • 13 branches
    • 2 overnight camps
    • 10 swimming pools
    • More than 200 program sites

    Where you’ll work…

     

    You’ll be based out of our West Seattle and Fauntleroy Y that offers programs ranging from health and wellness, to family programs, to child care, to aquatics (access is a staff benefit - swim a few laps before work, take a yoga class, do some laps on the track before you go home if you like!). 

                                                       

    The Seattle Y offers a competitive pay range and part time or full time benefit packages, as eligible.

     

    If this sounds like an organization you'd like to work for, read on!

     

    Responsibilities

    What you’ll be doing…

    We are looking for dependable leaders who are excited by the prospect of helping develop and lead our Member Engagement staff. This position will serve on an engaging and dynamic team, playing a key role in ensuring that the daily operations of the member engagement department are running smoothly. You will oversee the hiring, training, and scheduling of the member engagement team of staff and volunteers and assist in leading staff meetings. You will ensure that staff build strong relationships with members; and connect members with programs and activities that will help them achieve their goals. You will also ensure that best practices, data entry, and account procedures and guidelines are followed.

     

    Who are you?

     

    If you're the right candidate for the job, you love working with and mentoring new staff and are excited to spend your time impacting the lives of people in the community. You are a solid critical and creative thinker who has an aptitude for systems and thrives on creating strong relationships. You can strike a balance between completing administrative tasks and helping others to learn and succeed. You have the ability to oversee day-to-day operations of a dynamic work environment with the ultimate focus of providing a positive experience for those that you serve. You are equally as comfortable building personal connections as you are navigating online systems and have the skills to troubleshoot and problem solve issues while still maintaining excellent customer service.

    Qualifications

    You should have:

    • Two or more years of relevant work experience (sales, retail, reception, customer service, etc.).
    • High school diploma or equivalent.
    • Exceptional customer service skills, responding to multiple questions via phone, email and in person.
    • Ability to problem solve and resolve conflict.
    • Ability to manage the member engagement recruitment process, including membership tours, interviews and sales.
    • Strong computer skills and experience working with and database software, word processing, and Microsoft Office.
    • Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

    You'll be a great fit for the Seattle Y and the Member Engagement Team if you:

    • Thrive on working in a collaborative environment
    • Are very adaptable
    • Have high ownership and strong work ethic
    • Are a great problem solver who can think on your feet
    • Truly enjoy being of service to people
    • Like being part of a team that cares about one another as people and enjoy working together
    • Want to know that the work you do contributes to building a better, stronger community for allThe YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace.

     

    The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana.

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