YMCA of Greater Seattle

  • Customer Service Representative

    Job Locations US-WA-Seattle
    Posted Date 3 weeks ago(5/7/2018 4:17 PM)
    ID
    2018-6779
    Type
    Regular Part-Time
    # of Openings
    1
    Location
    Downtown Seattle YMCA
    Category
    Membership Services
    Address
    909 4th Avenue
  • Overview

    We are looking for a customer service rock star to join our small Y family in Downtown Seattle and take care of our members. The shift will be 4 weekdays working 7:30a-12:30p. The 5th shift will be working Saturday 6:30a-11:30am.

    Responsibilities

    What you’ll be doing…

    We have an awesome opportunity for the critical position of Member Engagement Representative.  In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member.  You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.

     

    Who are you?

    If you're the right candidate for the job, you love working with people. You can make people feel welcome and are curious about who they are and what they want to accomplish. You are as comfortable getting to know people as you are navigating online systems. You are able to learn new software systems, are detail oriented, and are able to shift gears from data entry to engaging with a member face to face. You step up and offer support at the first sign it's needed

    Qualifications

    You should have:

    1. Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
    2. Strong customer service skills, responding to multiple questions via phone, email and in person.
    3. Great personality, able to engage and provide an excellent member experience.
    4. Basic computer skills.

    You'll be a great fit for the Seattle Y and the Member Engagement Team if you:

    • Thrive on working in a collaborative environment
    • Are very adaptable
    • Have high ownership and strong work ethic
    • Are a great problem solver who can think on your feet
    • Truly enjoy being of service to people
    • Like being part of a team that cares about one another as people and enjoy working together
    • Want to know that the work you do contributes to building a better, stronger community for all

    The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana.

     

    #IND

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