YMCA of Greater Seattle

Lead Membership Engagement Representative (outside Seattle) - Evenings and Weekends

US-WA-Sammamish
3 weeks ago
ID
2017-6279
Type
Regular Full-Time
# of Openings
1
Sammamish Community YMCA
Category
Membership Services
831 228th NE
Min
USD $13.00/Hr.
Max
USD $17.00/Hr.

Overview

Who are we?

At the Seattle Y, we are an inclusive organization of men, women and children with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility.

At the Y, strengthening community is our cause. We work side-by-side with our neighbors throughout King and south Snohomish counties to help kids and families thrive – and apply their positive behaviors and goals at home, school, the workplace, and beyond.

  • 13 branches
  • 2 overnight camps
  • 10 swimming pools
  • More than 200 program sites

Where you’ll work…

 

You’ll be based out of one of our 13 branches that offers programs ranging from health and wellness, to family programs, to child care, to aquatics (access is a staff benefit - swim a few laps before work, take a yoga class, do some laps on the track before you go home if you like!). 

                                                   

The Seattle Y offers a competitive pay range and part time or full time benefit packages, as eligible.

 

If this sounds like an organization you'd like to work for, read on!

Responsibilities

What you’ll be doing…

We have an awesome opportunity for the critical position of Lead Member Engagement Representative.  In this role, you will provide our members with exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member.  You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process. You will help oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff. *This position will be scheduled for evening and weekend shifts.

 

Who are you?

If you're the right candidate for the job, you love working with people. You can make people feel welcome and are curious about who they are and what they want to accomplish. You are as comfortable getting to know people as you are navigating online systems. You are able to learn new software systems, are detail oriented, and are able to shift gears from data entry to engaging with a member face to face. You step up and offer support at the first sign it's needed and feel comfortable offering guidance to others to ensure excellent customer service standards are met. *Age Requirement: 18+

 

Qualifications

You should have:

  • One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
  • High school diploma or equivalent.
  • Exceptional customer service skills, responding to multiple questions via phone, email and in person.
  • Strong computer skills and experience working with and database software and word processing.
  • Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

You'll be a great fit for the Seattle Y and the Member Engagement Team if you:

  • Thrive on working in a collaborative environment
  • Are very adaptable
  • Have high ownership and strong work ethic
  • Are a great problem solver who can think on your feet
  • Truly enjoy being of service to people
  • Like being part of a team that cares about one another as people and enjoy working together
  • Want to know that the work you do contributes to building a better, stronger community for allThe YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace.

 

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