Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Job Summary
Our Mission at the YMCA of Greater Seattle is to build a community where all people, especially the young can achieve their fullest potential in spirit, mind and body.
The ASC Lead Navigator provides leadership and guidance to the ASC Navigator team, serving as a point of escalation for the team and administrative support to the Director and Supervisor. Navigators work collaboratively with internal departments, provide high volume, high quality, centralized customer service via phone, email, chat, webforms, and other channels.
What you'll get from working at The Y
Hiring Range: $24 - $26.40/hour
Work Environment
Most work is performed in a normal YMCA Branch or Association (corporate) office environment. This role follows a hybrid work schedule, working remotely with a minimum of 2 days being worked on site at the Association Office in Seattle. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POSITION REQUIREMENTS
• You should be 18 years of age or older and have:
• One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
• High school diploma or equivalent
• Exceptional customer service skills, responding to multiple questions via phone and email
• Strong computer skills and experience working with database software and word processing
• Intense attention to detail; organized and efficient
• Ability to work evenings and weekends
Preferred Qualifications:
Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
LEADERSHIP COMPETENCIES
Cause Driven Leader Level: LEADER
Values
Strengthens the Y’s culture by demonstrating the values of the Y - honesty, caring, respect, and responsibility - in every aspect of work.
Inclusion
Models cultural competence and supports diversity, effectively working with people of different backgrounds, abilities, opinions, and perceptions.
Develop Self and Others
Demonstrates teamwork and personal accountability, seeking and providing feedback, coaching, and resources for development.
Quality Results
Takes the initiative and holds self and others accountable to meet or exceed quantitative and qualitative goals relating to people (employees and members), philanthropy, finance and volunteerism.
Change Capacity
Facilitates change, seeks opportunities in the change process, models adaptability, and leads transition in support of the Y’s mission.
Inspire Others
Promotes creativity, generates excitement, and rewards risk taking, while consistently demonstrating a high level of emotional maturity, maintaining a positive attitude and building strong relationships.
COMPETENCIES
1. Business Acumen.
2. Communication.
3. Critical Evaluation.
4. Relationship Management.
5. Ethical Practice.
You'll be a great fit for the Seattle Y if you
Our Mission
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
YMCA of Greater Seattle's Core Values
YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.
All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.
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